Prior authorization is not payment
Prior authorization means the plan has reviewed a request under plan rules. It does not always guarantee final payment, network status, or exact patient cost.
Ask who submitted it, what service was approved, the approval number, dates, facility, surgeon, and whether related services are included.
Common delays
Missing records, wrong codes, out-of-network providers, step therapy, unclear medical necessity documents, and scheduling before approval can create problems.
Questions to ask
- Is this coverage category available for my location, age, residency status, and enrollment window?
- Which doctors, hospitals, pharmacies, labs, and imaging centers are in network?
- What deductible, copays, coinsurance, and out-of-pocket maximum could apply?
- Are prescriptions, referrals, prior authorization, or medical records required?
- What should I get in writing before I enroll, travel, or schedule care?
Red flags
- A salesperson avoids written plan documents or official carrier links.
- The pitch focuses only on monthly premium and skips deductible, network, exclusions, and maximum exposure.
- Someone says a doctor, hospital, country, or procedure is covered without written verification.
- A limited-benefit, short-term, travel, or discount product is described like full major medical insurance.
Official sources to verify
Next step
Use the navigator to organize your situation, then verify plan-specific details with official sources, insurers, employer benefits teams, or licensed professionals.